Craft and execute knowledge transfer sessions capturing the essence of human's decision making, knowledge of people, processes and business aspects. Enrich gathered data and connect the dots for the AI to understand it. Empower AI agents to be better human assistants.
Every tool you need to transfer knowledge from humans to AI agents
By providing an integrated suite of AI tools, the platform addresses the complex challenge of capturing, structuring, and cataloging nuanced human subject matter expertise in a way that goes beyond traditional knowledge management approaches.
As a Knowledge acquisition Specialist, who wants full control of the process, you do knowledge transfer planning yourself, conduct knowledge transfer sessions, and enrich the collected information.
Create a knowledge transfer campaign consisting of one or more sessions in "Knowledge Transfer Planning" application. AI helps you come up with subject matter areas to cover. Subsequently, it assists you with generating related questions for you to ask subject matter experts. You can generate as many questions as you want. As you accept or discard generated questions, the AI takes your preferences into account when you subsequently generate more questions. The discussion themes and associated questions are available for download in Word, Excel, and PDF formats.
When you start a meeting, "Live Meeting Assistant" helps you during the session. It is a web application which you can share via a screen share or bring up on a screen in a conference room. Participants see the currently explored subject matter and the question they are supposed to answer from a list of questions planned for the session, as well as the time and number of questions remaining in the session. After they answer a question, the assistant can generate follow-up questions based on the current answer and previously asked and answered questions, which in turn could be added to the queue of questions or disregarded.
At the beginning of the meeting, you start video conferencing (Teams, Zoom, etc.) or audio recording (iPhone Voice Notes). If it is a video conferencing, the recording and associated transcript will be available to you at the end of the session. The "Knowledge Base Intake" application allows you to upload the recording and transcript. If a transcript is not available, the application will generate one from the audio of the meeting. Subsequently, you will have the opportunity to identify speakers and split the transcript into separate information chunks, each covering the question asked and the answer provided. These information chunks are essential to connecting the dots.
At this stage, you have your information chunks, but they aren't connected to each other or to the broader knowledge base. Our "Knowledge Base Quality" tool helps you link these chunks together logically and integrate them with other entities in your knowledge graph, such as people, processes, topics, objectives, documents, recording, and more. The application also supports entity recognition, allowing you to identify key elements like names of people, places, organizations, dates, etc. This enhances your data by adding logical and symantec dimensions, which improve both the structure and the connections across your knowledge base for subsequent use by AI agents. Logical dimensions refer to how the data is structured in a way that makes sense, following rules or relationships that allow for easy interpretation and connection between different pieces of information. Semantic dimensions involve the meaning and context of the data, helping to ensure that it is understood correctly, both by humans and AI agents.
Once the data from your knowledge transfer campaign is connected within the graph, we can create a digital twin of the subject matter expert from it. With the digital twin in place, you'll be able to interact with it, as if you are talking to a live expert. The twin uses the information captured during the knowledge transfer process. If a question is asked that falls outside the scope of the knowledge captured, the digital twin will let you know that your question is outside its knowledge base.
As a Knowledge Aquisition Specialist, who wants subject matter experts to share their knowledge at their own pace, while monitoring their progress and ensuring quality, you identify subject matter area and let experts fill in the blanks.
When planning for self-guided knowledge transfers, the approach differs from the "full control" mode, because there's no opportunity to ask follow-up questions in real time. Instead, the focus shifts to generating a comprehensive and relevant set of questions upfront, ensuring they fully address the specific subject matter being covered. Using the "Knowledge Transfer Planning" application, you start by identifying the subject matter areas where expertise needs to be documented. AI assistance is available to help brainstorm and refine these areas, ensuring a thorough scope of coverage. Based on the identified topics, the AI generates a robust list of structured questions designed to elicit detailed and practical knowledge from subject matter experts. As you generate more questions, the AI learns from your preferences and feedback, creating increasingly nuanced and targeted questions that dive deeper into the subject matter. This iterative process ensures the final set of questions is both comprehensive and precise.
Once you have finalized the interview plan, the next step is to seamlessly share it with the subject matter expert. Using the "Knowledge Transfer Planning" application, you can easily retrieve a unique reference link associated with the interview plan. This link allows the expert to directly import the interview plan into the "Self-Paced Knowledge Transfer" application. You send the link to the expert. After importing, the subject matter expert can engage with the interview at their own pace.
In a self-guided knowledge transfer, a subject matter expert is presented with a series of questions categorized by topics and subject areas. Within each topic, they can select relevant questions to address. The expert has the flexibility to choose any question from the list and provide their response. They also have tools at their disposal to edit, rewrite, and refine their answers. The expert can add images, diagrams, references, and links to an answer. At any time, they have the option to generate additional questions, allowing them to expand the list based on their own judgment, even if these questions were not initially planned. This feature lets the expert include questions they consider important or relevant to the discussion. After responding to all the questions, the expert can submit the interview and the results are available for download in various formats. The completed interview can be shared with knowledge specialists or other pertinent team members.
At this stage, you have your information chunks that have great quality because the subject matter expert focusedon the accuracy when answering questions. With our "Knowledge Base Quality" tool, both the knowledge acquisition specialist and the subject matter expert can collaborate to logically and semantically link these chunks and integrate them with other entities in the knowledge graph, such as people, processes, topics, objectives, documents, recordings, and more. This two-way engagement ensures a richer and more accurate representation of the knowledge being captured.
Once the knowledge transfer process is underway, the Knowledge Acquisition Specialist can take full advantage of our "Activity Tracker" application to track progress and ensure a seamless experience for everyone involved. With real-time insights into the activity of subject matter experts, you can stay informed about how the knowledge transfer is progressing and quickly identify any potential gaps or delays that need attention. See how far along subject matter experts are in answering questions and uploading their insights. Monitor when experts engage with the system, enabling you to gauge consistency and momentum. Access and review responses from subject matter experts as they are submitted, allowing for quick feedback if additional clarity or detail is required.
Once your knowledge transfer campaign has been completed and integrated into our knowledge base's graph structure, you can activate the digital twin of the subject matter expert, a virtual reflection of the captured expertise and knowledge. The digital twin draws directly from information gathered during the campaign to provide accurate answers and context-driven explanations in response to your questions. It's like consulting with an expert anytime you need guidance or clarification. For questions outside its scope of captured knowledge, it offers transparency by informing you that further input is required in those areas.
As a Subject Matter Expert, who wants to dive deep in the subject area, you use AI tools to identify pertinent research domains, articulate key inquiries and questions that define the scope of your research, e.g. gaps in existing knowledge, unresolved challenges, or opportunities for innovation, and conduct the research.
Begin by clearly defining the pertinent research domains relevant to your goals. Articulate the key inquiries and questions that will guide your research. Identify the gaps in existing knowledge, unresolved challenges, or opportunities for innovation within this domain.
After defining the research scope, add data sources consisting of past knowledge transfer sessions and knowledge base intakes in the form of documents, e.g. guides, images, diagrams, and other files. The more comprehensive your data sources, the higher your research potential.
With your data readily accessible, shift your focus to crafting targeted questions that can effectively identify and cover all pertinent topics and knowledge areas. Leverage the power of AI tools for an iterative exploration process. Start with your initial questions and let the AI assistant suggest follow-up questions based on the ongoing research. This dynamic approach allows you to drill deeper into subtopics, dissect nuanced concepts, and uncover underlying themes you might have otherwise missed. Contextualize your research by integrating images and diagrams. These visual elements enhance understanding and provide a more holistic view of the subject matter. By continuously iterating on your questions and exploring the AI-driven suggestions, you'll create a richer, more comprehensive, and ultimately more insightful exploration of your chosen subject matter.
All the research from your deep dive are systematically compiled into a well-structured and cohesive format. This output is designed for easy sharing and collaborative review. The AI assistant can even help you prepare your research for "red-pen review" by organizing information logically and highlighting key findings.